Refund & Exchange Policy

At Maxera Pharma, we aim to provide our customers with a reliable and satisfactory shopping experience.

Because our products include skincare, haircare, and dietary supplements, certain products may be subject to specific return and exchange conditions for safety and hygiene reasons.

Eligibility for Returns or Exchanges

A return or exchange request may be accepted if:

  • The product was received damaged.
  • The wrong product was delivered.
  • The product received does not match the customer’s order.
  • The product has a manufacturing defect.
  • The product was damaged during delivery.

The product must generally be returned in its original condition and packaging.

Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, opened or used skincare, haircare, and dietary supplement products may not be eligible for return or exchange unless the product is defective or the wrong item was delivered.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number.
  • Customer name.
  • Description of the issue.
  • Clear photos of the received product and packaging, when applicable.

Our customer service team will review the request and provide the appropriate solution.

Refunds

If your refund request is approved, the refund will be processed through the applicable payment method and according to the processing time of the relevant payment provider.

Refund processing period: [REFUND PROCESSING TIME]

Exchange

If an exchange is approved, the replacement product will be arranged according to product availability.

If the requested replacement product is unavailable, the customer may be offered an alternative solution.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return.

For products received damaged or incorrectly, Maxera Pharma may cover the applicable return shipping cost, subject to verification.

How to Request a Return or Exchange

Please contact us through:

WhatsApp: [WHATSAPP NUMBER]
Email: [EMAIL ADDRESS]

Please include your order number and explain the reason for your request.

Return request period: [NUMBER OF DAYS] days from delivery